Chargeback Recovery is the systematic process of contesting chargebacks and recovering lost funds by presenting evidence that proves the transaction's legitimacy and the merchant's compliance with card network regulations.
Key Components
- Evidence gathering
- Response preparation
- Documentation management
- Timeline compliance
- Communication tracking
Required Evidence
- Transaction records
- Delivery confirmation
- Customer communication
- Service documentation
- Policy acceptance
Success Factors
- Quick response
- Complete documentation
- Clear presentation
- Policy compliance
- Customer interaction records
Best Practices
- Organized record-keeping
- Prompt responses
- Detailed evidence
- Professional presentation
- Regular monitoring
Recovery Strategies
- Evidence compilation
- Timeline management
- Response templates
- Case prioritization
- Root cause analysis
Prevention Tips
- Documentation systems
- Customer communication
- Policy clarity
- Transaction monitoring
- Staff training
Effective chargeback recovery requires systematic evidence management and timely responses.