The Visa Dispute Monitoring Program (VDMP) is a risk management system that monitors merchant accounts for excessive disputes and chargebacks. It helps identify and address problematic merchant behavior and reduce fraud-related disputes.
Key Components
- Dispute tracking
- Chargeback monitoring
- Merchant assessment
- Risk evaluation
- Compliance enforcement
Program Thresholds
- Dispute ratios
- Transaction volumes
- Chargeback counts
- Time periods
- Risk levels
Merchant Requirements
- Dispute reduction
- Process improvement
- Documentation
- Compliance plans
- Regular reporting
Prevention Measures
- Transaction monitoring
- Fraud detection
- Customer service
- Clear policies
- Dispute resolution
Best Practices
- Regular reviews
- Process optimization
- Staff training
- Documentation
- Compliance monitoring
The VDMP helps maintain the integrity of the Visa payment system by identifying and addressing excessive dispute patterns among merchants.